John Strand: Mobile Operators Must Create Brands
Tuesday, September 23rd, 2008by Chilldor
John Strand, the main speaker at the Nordic Mobile Media Conference said the following in his speech and the subsequent interview:
* Mobile operators are facing more difficult times than ever as price pressure is enormous. Operators must find new sources of income and be more efficient.
* At the moment most of the operators try to do everything by themselves, manage the whole value chain on their own. The smarter ones will start using subcontractors and only do those things they are really good at. Hence, the role of those mobile service creators will increase who offer added value.
* The operators who do not subsidize phones will become more successful.
* Operators will still try to handle most of the clients in the same way, offering them one or at best a couple of brands. Actually one should go deeper: in Denmark Telenor has created a brand for women, in Belgium BASE has created a brand directed at Turks, in Denmark there is even a mobile brand for gay people. People’s needs and wishes are different and with the help of branding the operators get more clients to whom it is easy to offer services that are meant for them. Such “fragmentation” will continue and become more active.
* Operators should introduce a different taxation policy: for example, you pay a euro or two per megabite for reading your mail and much more for downloading files; at the same time, when you order a video from a service provider, its megabite will cost you only a few cents.
* Mobile TV in its present state is a stillborn child. No one wants to watch the news at 9 p.m. on their mobile phone. Mobile TV is meant for ordering video clips so that people can watch them at a suitable time.



