Marino Bresciani

Some of you knows that I am quite keen on anything that makes mobile technologies useful and, most of all, usable for the majority of us, even those who do not consider personal computers as their best friends. That’s why a lot has been done right now on “virtual agents“, or, with a modern terminology, “k-humans“.

A colleague of mine from the university wrote his master thesis on one of the first versions of this virtual agents, and already at that time (2002), it was already possible to see how the facial expressions of these agents could be more dynamic according to the tone of the conversation between the agent itself and the customer.

But this was then, what about now?

Have a look at this flash demo below, that shows a simulation of a totally automated call center, where all the calls are answered by “Lucy”, that welcomes the user and, according to his requests, redirects him to the appropriate “collleague” (it can be a human or even another k-human).

But the most juicy detail is towards the end of the video, where you can see how this application works fine as well, on a Nokia N73, with all the necessary technologies embedded (live streaming, text-to-speech, voice recognition). This demo has been presented at the G-Force in London, in June 2007, and deserves its respect, as it is – at the moment – the only technology able to do this kind of cool stuff!

So, are you already planning your new future customer service?

This entry was posted on Tuesday, August 7th, 2007 at 12:48 pm and is filed under Mobile Services, Mobile Technology. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.